Review about Airtel Customer Support - Latest Update

Latest Update as on March 29, 2016 about Airtel's Commitment and Comment

This is the latest update about the conversation between me and airtel's executives on their facebook page. I am commenting regularly and they are just talking and updating their facebook profile with fake comments and fake commitment over phone.

You can check the latest update as shown below:-

Latest Update as on 29th March 2016

‎Mohinder Paul Verma‎

 to 

Airtel India

March 29 at 8:07pm · 

I am also cheated by airtel. The have deducted my money 2 times without using any service. Also my net pack got wasted and expire its validity within one month with more than one GB as balance and they deducted all my money from my talktime. airtel's customer support is worst in the world. First level executives cutives are also un-trained and mannerless.

If anyone has any view or complaint, write on my newly created blog

My Collection of Reviews

This blog is about collection of reviews about various companies, brands and individuals.

MYREVIEWSCOLLECTION.BLOGSPOT.COM|BY MOHINDER PAUL VERMA

Then airtel's executives replied on my comment as shown below:-

Latest Update by Airtel 

Airtel India Hi Mohinder! This is with reference to our last discussion, we have shared the relevant details with you. Regards, Rajat

Like · Reply · 22 hrs

Then I replied on their comment reply.

Mohinder Paul Verma My Dear Rajat, who had talked with me and when you talked with me. You people are just writing lie whatever you have written in your official training script. Can you tell me what information you shared with me. This is shame for your and for airtel because you are just making us fool. Now I think I have enough data to file a case in consumer court.

Like · Reply · Just now

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Review about Airtel Customer Support - Latest Update

Latest Update as on March 12, 2016 about Airtel's Commitment

Today is almost 4 months passed that I am following up with airtel to look into the issue of wrongly deducted my money without using internet and talk time which airtel executives had confirmed me over phone and partially reimbursed my deducted money but that was not even half of my deducted money.

What was Airtel's Executive Committed me?

The commitment of Airtel Executives Mr. Tushar and Mr. Parshant was that they have checked my talktime history and internet usage and found that my money was really deducted wrongly without using. 

And they will reimburse my whole deducted money. But in reality, they did just nothing except reimbursing a little amount which is less than half of the deducted money

Their commitment was also fake as the services being promised by the airtel in their advertisements all over the world.

What Airtel Customer Care Executives are Doing?

I was getting phone calls from Airtel executives one after another and everyone was promising me that they will look into the matter and will surely resolve my issue.

But everything is going just like any fake political promises and I am struggling on daily basis by updating on everywhere including airtel's facebook page on regular basis.

They are just replying on my facebook status that they are doing their best to resolve the issue but it is almost 4 months over and nothing has been done by airtel.

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Review about Connect Broadband Customer Support

Today I again called connect customer care support to confirm whether I will get waver on my internet bill or not.

Because, last month my connect internet was down for continuously 3 days.

But they simply refused to give waver in my bill and saying that the call was attended and resolved within 3 days.

What a ridiculous response!!!

My whole business suffered in those 3 days and they are making a unacceptable excuse.

What type of service connect is giving?

Now I have decided to disconnect this connect internet connection and switch to BSNL for better services.

This is my humble request to all the users of internet that never ever use internet connection of Connect Broadband.

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Review about Connect Broadband Customer Support

Yesterday I called Connect Customer support for reminding that last month my internet connection was down continuously for 3 days.

And they had promised to give waver on my bill and I should call connect customer care at 199 to get this discount in my next bill.

So I called connect customer support and Mr. Harjeet Picked my call and told me that he logged a request call no 11876300 and it would be attended in next 24 hours.

But not a single call is received for the confirmation of my request.

I hope they are not going to entertain my one month old complaint ID:27080215 which was logged on Jan 15th, 2016 and closed on Jan 16th, 2016 without entertaining my complaint of Internet not working due to faulty modem.

The next Day was Sunday and the executive promised upon recalling that he will surely attend my call on Sunday (17th Jan 2016).

But all in vain and I had to re-log a fresh complaint on Jan 18th, 2016 for the un-attended complaint.

Then engineer visited and I was able to use internet in my office after 3 days.

In all this process, who suffered?

Only the I, the customer of connect.

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Review about Connect Broadband Customer Support

I don't know whether this is a right moment to write this review about big brand name in telecommunication and internet service provider, or not.

But I am very frustrated and fed up with the customer supports service of Connect Broadband.

They are making us fool by amending our call history.

I don't know whether it is true or not but I face this situation and when I complained, they simply refused that my call was not for the reason I am speaking.

And the problem was something ele.

How is it possible?

Because, I, myself lodged a complaint about my internet down.

And once it was diagnosed over telephone, I was told by one of the executive that the problem is due to the faulty modem. which was not getting powered on.

I said alright, log a complaint on behalf of me and give me the logged complaint number.

But I was shocked to receive their poor response and even that was after 3 days when I re-logged my complaint.

I re-logged my complaint because Connect closed my complaint without resolving.

You can read the whole incident below:-

My Internet connection got down on 15th Jan 2016 and immediately call was logged with connect on 198 support number on 6:26pm with modem faulty reason because suddenly modem stopped responding and all lights were stopped blinking ( all lights got off itself).

And, I received a request no against this call 27080215 on my registered no.

An executive from connect assured me that my complaint would be attended shortly.

How connect dealt with me?

This call was neither attended on 15th Jan 2016 nor on 16th Jan 2016. 

When I called again to connect customer care then executive told me that shortly it will be attended by their engineer.

I have one message received on my registered number on 16^th Jan 2016 at 2pm sent by connect that your complaint is pending at their end and soon it will be attended. 

But then after 5 hours wait, I received a message on my registered number on 16th Jan 2016 at 7:08pm  that 

"Your connect DN Fault has been resolved from our end. In case you are satisfied with the resolution Press Y. If you are not satisfied Press N."

I immediately called to connect support on 198 and executive Mr. Hardeep said that your complaint was closed because of fiber cut which is now resolved.

I told him that my call was about Internet not working due to faulty modem and not due to fiber cut.

He was not listening and started arguing with me. 

Then I told him that I don't want to talk with him and let me connect with his senior.

Then Mr. Hardeep hold my call for some time and said that no senior executive is available to hear my complaint right now.

But he was not listening and dropped my call saying that Thanks for calling connect customer care.

My Internet is down more than 24 hours but not a single visit is done by connect engineers. And no engineer reached till 8pm on 16^th Jan 2016.

Latest Update as on 18th Jan 2016:-

Today is 18th Jan 2016 and my internet is down for the last 3 days and no engineer visited my office to attend call till 11:10am.

So I again called to connect customer care and

Miss Varinder (Connect Cust. Care Executive)

attended my call and she logged another call (

complaint number -I5268183)and Request Number-27096201 inspite reopening my old call.

After this one engineer visited my office at 11:20 and took my modem and modem charger with him and give one spare modem without charger and assured me that this call will be attended soon as they are not having same model charger with them. 

Then I again called customer care support number 198 and one executive Mr. Darpan attended my call and assured that this call will be attended shortly.

Thank God, that after 3 days of my business loss, finally, connect replaced my modem.

Is this the service we are expecting from any ISP?

Should I file a court case against connect broad band for their long delay in attending the call?

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Review about Airtel Customer Support - Latest Update

What is happening between airtel and me?

Today I received a phone call from airtel and Mr. Tushar was talking on behalf of airtel. 

He politely communicate with me and assured me to resolve my concern. 

I told him that my concern was not to get my wrongly deducted money back but the concern was about the mismanagement and the non-cooperative staff of airtel.

Who were picking my calls and without understanding my query, just sent me a message every time that my complaint is forwarded to the concerned authorities.

They were mannerless and not supportive. Also they were not so trained to handle critical queries. 

Mr. Tushar assured me that he has only Jan 2016's history data and for Last month December 2015 when the problem actually arose first time, he is forwarding the concern with the concerned department. 

Then I again received a call from Mr. Parshant from airtel today at 6:30pm and he also assured me to discuss the matter with the concerned authority and he put me on hold then disconnected. 

He tried again to call me but at that time I was talking with someone and he just sent me a message that "Thank you for contacting airtel. Hope the concern related to your airtel mobile 9876127042 has been resolved to your satisfaction." 

BUT my question is how he can send that bloody fake message whereas the concern is not resolved. 

I have all the call records with me and soon I will upload on my website so that everyone should know about the fake call, message and everything airtel is advertising about its services.

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Review about Airtel Customer Support - Latest Update

LATEST UPDATE as on 29th Jan 2016

As usual, I received a reply on my comment posted on airtel's facebook page.

And the executive wrote that the deducted money was due to uses of my net pack. 

Then I replied to that comment as follows:-

Hi Dimpy, this is very painful for me being an airtel customer for the last 6+ years. 

My problem is not resolved yet. 

Yesterday I had a telephonic call with your 2 executives and they checked my mobile net pack and talktime history and found that my money was deducted without any reason and they assured me to wait for 2 days.

But today I received one message on my mobile from airtel that "we were trying to contact you but you on my number 9876127042 but unable to contact you and will call me back."

Then how can you say that the highlighted concern has been resolved. 

No it is still pending and I will raise this issue in court.

You people are just making us fool. 

I am just collecting all the proofs to show when it will be asked in court.

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Review about Airtel Customer Support - Latest Update

This post is about the latest update received on my status updated on airtel's facebook page. Today they again updated that they will do something for me.

But I know this is just a status update and done by random executive to show us that they are caring for our each and every update posted on their facebook wall.

Now see what they updated wisely:-

Airtel India Hi! It really doesn’t sound like the kind of experience we would like you to have with us. Please allow us a chance to make it better, we will connect with you discuss and ensure a quick resolution. Regards, Rishika
Like Reply January 28 at 1:13pm

This is another fake update I received on my comment posted on their facebook page.

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Review about Airtel Customer Support - Latest Update

I was constantly communicating with the airtel customer support through 198 support number of airtel and through their facebook page.

Below are the latest update of conversation between my and airtel customer support:-

You can check the first post about airtel customer support review that I published in January 2016.

And then, airtel replied on that status I updated on their facebook page of Airtel India.

As per airtel's executive;

Airtel India Hi Mohinder! We're working on your concern. Request you to allow us some time to take care of the same, we’ll call u to share relevant updates. Regards, Tania
Like · Reply · January 20 at 10:45am
Airtel India Hi Mohinder! We are working on your concern & will connect with you to share an update. Regards, Nitesh
Like · Reply · January 25 at 12:26pm
Airtel India Hi! We have made a note of your concern and we'll connect with you to discuss this. Regards, Rajat
Like · Reply · January 26 at 12:29pm

See, what was happening that airtel was just replying on my status one by one but was not doing anything to resolve my issue.

I waited from Jan 20, 2016 to Jan 26, 2016 but not solved my issue.

This is a major issue with the biggest ISP of India. 

They are just making false promises everywhere in their advertisements but in actual they are not fulfilling their promises up to the mark.

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Review about Airtel Customer Support

Sometime, you can not imagine that the company you are admiring for their services, their support or whatever you are dealing with them.

But, unfortunately, one day you get hurt byt their cheap behavior.

That is why I decided about to write my reviews on this painful experience and collect other people's reviews on this issue.

I was very loyal with mobile service provide Airtel since the day first when I bought my first mobile handset in March 2005.

That day I can not forget because I got my first job and then I bought my first mobile set and opted my first mobile connection as airtel.

Also I praise airtel for their each plan I used for long 5 years till Dec 23,2016.

But suddenly something happened worst with the services of airtel and that was so painful for me being an airtel's loyal and old customer that force me to write my painful experience in the form of review.

Please read about my worse experience with airtel during the month of Dec 2015 to Feb 2016.

What happened with me being an airtel's loyal customer?

I had recharged netpack of Rs.255/- for 3G on Dec,25,2015 and after that recharged my account with Rs.390/- as talk time but whole my money wiped out in just 24 hours.

I did not complaint about because at that time I was on roaming.

And I thought that roaming was the reason.

But again I recharged online with Rs.390/- and again history repeats itself. 

within just 24 hours whole amount approximately Rs.340/- had been deducted by airtel.

What airtel customer executives told me?

On calling airtel, their response was not up to the mark. 

Their executive were not cooperative and sensible. 

They even don't know how to behave with the customers in any critical situation.

I told them that my net pack is still pending and it is more than 1023 mb (1gb+) then how they can deduct all my talktime balance.

But simply, he refused to do anything in this case.

CALL DESCRIPTION

10.35 am on Jan-09-2016

1. Gurbaksh Singh 7.00pm on Jan-09-2016 Call disconnected after hold by executive
2. Deepak Kumar 7.12pm on Jan-09-2016 Call transferred to Senior executive Sunil after a long wait and he said that this can not be rectified.

I have paid Rs.1035/- for just 15 days without actual using all my money and net pack.

LATES UPDATE as on Feb 2, 2016 –

Today I received a phone call from airtel and Mr. Tushar was talking on behalf of airtel. 

He politely communicate with me and assured me to resolve my concern. 

I told him that my concern was not to get my money back but the concern was about the mismanagement and the non-cooperative staff.

And the staff who were picking my calls were manner-less and not supportive. 

Also they were not so trained to handle critical queries. 

Mr. Tushar assured me that he has only Jan 2016's history data and for Last month December 2015 when the problem actually arose, he is forwarding the concern with the concerned department. 

Then I again received a call from Mr. Parhant from airtel today at 6:30pm and he also assured me to discuss the matter with the concerned authority and he put me on hold then disconnected. 

He again tried to call me but coincidently at that time I was talking with someone and he just sent me a message that "Thank you for contacting. Hope the concern related to your airtel mobile 9876127042 has been resolved to your satisfaction." 

BUT my question is how he can send that bloody fake message whereas the concern is not fully resolved. 

I have all the call records with me and soon I am going to publish a review on my blog and all the recorded voice.

LATEST UPDATE as on Feb 01, 2016

Today I received a reply on my comment given on airtel india's facebook page:-

"Airtel India Hi Mohinder, this is with reference to our last discussion, we have shared the relevant details with you. Rgds, Monika"

Then I replied:-

Miss Monica, what details you shared with me, can you update on this page because, you were not listening to my complaint as mentioned in full details above in this comment where you replied. 

My concern is not resolved yet. 

And my deducted money is not received yet. You people had deducted Rs.340/- and Rs.390/- two times without any call by me. 

There were on 3 or 4 cals for 1 to 2 minutes each. 

I was a well wisher of airtel but now I am writing online on my several blogs as a review against airtel because airtel is a fraud company and appointing fraud, cheat and mannerless employees who are not giving proper details and even not listening our genuine complaint. 

THIS IS VERY PAINFUL EXPERIENCE BEING AN FRAUD AIRTEL CUSTOMER. 

Now I am going to port my number to IDEA CELLULAR the best mobile company.

LATEST UPDATE as on 29th Jan 2016

Hi Dimpy, this is very painful for me being an airtel customer for the last 6+ years. 

My problem is not resolved yet. Yesterday I had a telephonic call with your 2 executives and they checked my mobile net pack and talktime history and found that my money was deducted without any reason and they assured me to wait for 2 days. 

But today, I received one message on my mobile that we were trying to contact you but you on my number 9876127042 but unable to contact you and will call me back. 

Then how can you say that the highlighted concern has been resolved. 

No, it is still pending and I will raise this issue in court.

You people are just making us fool.

LATEST UPDATE

Dear Prabhjot, I have not received any response from your end till date. 

I have still 1030mb data pending in my internet balance and it is going to expire on 21-Jan-2016. 

But your team member sent me a message today that your balance was deducted due to low balance of internet data. 

How it is possible? You can check my balance details toll today only as tomorrow as on 21st Jan 2016 is expiry date of my validity. 

Now you guys are totally speaking lie because I mentioned above that I had recharged two times with Rs.390/- each talktime and Rs.255/- for internet data pack. 

But still you guys deducted my talktime balance instead of using my internet pack balance as stated in above status.

Today I received a message with Ref. ID:CWRCH30109079411 that I had not sufficient balance in my net pack that is why they deducted whole amount or Rs.327.624 from my main account.

Are you guys gone mad. I clearly wrote that I recharged three times, two time recharged was for talk time and the amount each time was Rs.390/- and one time I recharged for internet pack and amount was Rs.255/-.

How you can say that my net pack balance was low?

Can you justify?

No you can't justify and I am going to consumer court with all the evidences I have in my mobile and others.

New Reference ID:-OT012000102.

Mohinder Paul Verma

mohinder.verma@aitcc.in

+91-9876127042

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