Review about Connect Broadband Customer Support

Today I again called connect customer care support to confirm whether I will get waver on my internet bill or not.

Because, last month my connect internet was down for continuously 3 days.

But they simply refused to give waver in my bill and saying that the call was attended and resolved within 3 days.

What a ridiculous response!!!

My whole business suffered in those 3 days and they are making a unacceptable excuse.

What type of service connect is giving?

Now I have decided to disconnect this connect internet connection and switch to BSNL for better services.

This is my humble request to all the users of internet that never ever use internet connection of Connect Broadband.

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Review about Connect Broadband Customer Support

Yesterday I called Connect Customer support for reminding that last month my internet connection was down continuously for 3 days.

And they had promised to give waver on my bill and I should call connect customer care at 199 to get this discount in my next bill.

So I called connect customer support and Mr. Harjeet Picked my call and told me that he logged a request call no 11876300 and it would be attended in next 24 hours.

But not a single call is received for the confirmation of my request.

I hope they are not going to entertain my one month old complaint ID:27080215 which was logged on Jan 15th, 2016 and closed on Jan 16th, 2016 without entertaining my complaint of Internet not working due to faulty modem.

The next Day was Sunday and the executive promised upon recalling that he will surely attend my call on Sunday (17th Jan 2016).

But all in vain and I had to re-log a fresh complaint on Jan 18th, 2016 for the un-attended complaint.

Then engineer visited and I was able to use internet in my office after 3 days.

In all this process, who suffered?

Only the I, the customer of connect.

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Review about Connect Broadband Customer Support

I don't know whether this is a right moment to write this review about big brand name in telecommunication and internet service provider, or not.

But I am very frustrated and fed up with the customer supports service of Connect Broadband.

They are making us fool by amending our call history.

I don't know whether it is true or not but I face this situation and when I complained, they simply refused that my call was not for the reason I am speaking.

And the problem was something ele.

How is it possible?

Because, I, myself lodged a complaint about my internet down.

And once it was diagnosed over telephone, I was told by one of the executive that the problem is due to the faulty modem. which was not getting powered on.

I said alright, log a complaint on behalf of me and give me the logged complaint number.

But I was shocked to receive their poor response and even that was after 3 days when I re-logged my complaint.

I re-logged my complaint because Connect closed my complaint without resolving.

You can read the whole incident below:-

My Internet connection got down on 15th Jan 2016 and immediately call was logged with connect on 198 support number on 6:26pm with modem faulty reason because suddenly modem stopped responding and all lights were stopped blinking ( all lights got off itself).

And, I received a request no against this call 27080215 on my registered no.

An executive from connect assured me that my complaint would be attended shortly.

How connect dealt with me?

This call was neither attended on 15th Jan 2016 nor on 16th Jan 2016. 

When I called again to connect customer care then executive told me that shortly it will be attended by their engineer.

I have one message received on my registered number on 16^th Jan 2016 at 2pm sent by connect that your complaint is pending at their end and soon it will be attended. 

But then after 5 hours wait, I received a message on my registered number on 16th Jan 2016 at 7:08pm  that 

"Your connect DN Fault has been resolved from our end. In case you are satisfied with the resolution Press Y. If you are not satisfied Press N."

I immediately called to connect support on 198 and executive Mr. Hardeep said that your complaint was closed because of fiber cut which is now resolved.

I told him that my call was about Internet not working due to faulty modem and not due to fiber cut.

He was not listening and started arguing with me. 

Then I told him that I don't want to talk with him and let me connect with his senior.

Then Mr. Hardeep hold my call for some time and said that no senior executive is available to hear my complaint right now.

But he was not listening and dropped my call saying that Thanks for calling connect customer care.

My Internet is down more than 24 hours but not a single visit is done by connect engineers. And no engineer reached till 8pm on 16^th Jan 2016.

Latest Update as on 18th Jan 2016:-

Today is 18th Jan 2016 and my internet is down for the last 3 days and no engineer visited my office to attend call till 11:10am.

So I again called to connect customer care and

Miss Varinder (Connect Cust. Care Executive)

attended my call and she logged another call (

complaint number -I5268183)and Request Number-27096201 inspite reopening my old call.

After this one engineer visited my office at 11:20 and took my modem and modem charger with him and give one spare modem without charger and assured me that this call will be attended soon as they are not having same model charger with them. 

Then I again called customer care support number 198 and one executive Mr. Darpan attended my call and assured that this call will be attended shortly.

Thank God, that after 3 days of my business loss, finally, connect replaced my modem.

Is this the service we are expecting from any ISP?

Should I file a court case against connect broad band for their long delay in attending the call?

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Review about Airtel Customer Support - Latest Update

What is happening between airtel and me?

Today I received a phone call from airtel and Mr. Tushar was talking on behalf of airtel. 

He politely communicate with me and assured me to resolve my concern. 

I told him that my concern was not to get my wrongly deducted money back but the concern was about the mismanagement and the non-cooperative staff of airtel.

Who were picking my calls and without understanding my query, just sent me a message every time that my complaint is forwarded to the concerned authorities.

They were mannerless and not supportive. Also they were not so trained to handle critical queries. 

Mr. Tushar assured me that he has only Jan 2016's history data and for Last month December 2015 when the problem actually arose first time, he is forwarding the concern with the concerned department. 

Then I again received a call from Mr. Parshant from airtel today at 6:30pm and he also assured me to discuss the matter with the concerned authority and he put me on hold then disconnected. 

He tried again to call me but at that time I was talking with someone and he just sent me a message that "Thank you for contacting airtel. Hope the concern related to your airtel mobile 9876127042 has been resolved to your satisfaction." 

BUT my question is how he can send that bloody fake message whereas the concern is not resolved. 

I have all the call records with me and soon I will upload on my website so that everyone should know about the fake call, message and everything airtel is advertising about its services.

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